Helix 7 won't turn on

Capt. BassinLou · January 16, 2021, 10:59:50 AM

I figured I ask here, before I call HB. My Helix 7 was just returned to me by HB for an unrelated electrical issue. I connected the unit, and went to power it on and nothing happened, the unit does not turn on. I doubled checked all the connections, fuse, loose wiring and still nothing.

I have a brand new fully charged, starting battery, and the console unit is working just fine.

Thoughts?

Tx in advance .

Bud Kennedy · January 16, 2021, 01:30:33 PM

First painfully obvious question did you put a meter on your power source? Otherwise it looks like your unit will be making a return trip to Humminbird service.

Capt. BassinLou · January 16, 2021, 02:05:47 PM

Quote from: Bud Kennedy on January 16, 2021, 01:30:33 PM
First painfully obvious question did you put a meter on your power source? Otherwise it looks like your unit will be making a return trip to Humminbird service.

I did, and there's power.

BassmanRudy · January 16, 2021, 02:49:11 PM

Looks like hummingbird messed it up... sucks.

Sent from my SM-G970U using Tapatalk

Capt. BassinLou · January 18, 2021, 09:37:36 AM

Looks like it may be the unit. I checked for power going to the junction box, and for power to the power cables. Both places have electricity.

Mike Cork · January 18, 2021, 11:35:26 AM

Just to make sure, you do have a full 12v.

Do you remember if there is a hard reboot for your hummingbird?

Something like push the power button and hold it while pushing another button?

Sounds like HB will need to help on this one.

Capt. BassinLou · January 18, 2021, 11:41:39 AM

Quote from: Mike Cork on January 18, 2021, 11:35:26 AM
Just to make sure, you do have a full 12v.

Do you remember if there is a hard reboot for your hummingbird?

Something like push the power button and hold it while pushing another button?

Sounds like HB will need to help on this one.

I spoke with my dealer, and they told me to contact HB directly. HB will have better trouble shooting tips than what the dealer was able to provide.

Wayne P. · January 18, 2021, 12:19:23 PM

Should be obvious, but may not be to some. The power cord plug is directional and can be forced into the back of the unit in the wrong position. Make sure the tab on the plug is facing UP when connecting. The unit will not work with reverse polarity.

Capt. BassinLou · January 18, 2021, 12:23:24 PM

Quote from: Wayne P. on January 18, 2021, 12:19:23 PM
Should be obvious, but may not be to some. The power cord plug is directional and can be forced into the back of the unit in the wrong position. Make sure the tab on the plug is facing UP when connecting. The unit will not work with reverse polarity.

Thank you for the input Wayne. What you posted makes sense, and the plug and play feature of these units make it simple to connect.

Capt. BassinLou · January 21, 2021, 01:01:45 PM

Called HB Tech support and they are shipping me a wall unit to plug my unit into and conduct a power test on the unit. If the unit works, the issue is from my end.

Capt. BassinLou · January 25, 2021, 10:44:36 AM

Update, wall plug arrived and unit did not power on. Called HB back, and they want to charge me a service fee to repair the unit, when I was told on my previous call that my unit was still covered. They are re-playing the previous call to verify that their rep told me my unit was still under warranty. SMH... the saga continues...

Capt. BassinLou · January 25, 2021, 11:02:02 AM

Update: Just got off the phone with HB, they confirmed on their playback, that their representative did tell me that my unit was covered on my previous call. HB sent me a return shipping label. I will keep you guys posted.

Mike Cork · January 25, 2021, 11:54:36 AM

I'm surprised to hear about any kind of hassle with HB, they have always had great customer service. I understand a warranty doesn't last forever but they had their hands on it last....

Capt. BassinLou · January 25, 2021, 01:23:53 PM

Quote from: Mike Cork on January 25, 2021, 11:54:36 AM
I'm surprised to hear about any kind of hassle with HB, they have always had great customer service. I understand a warranty doesn't last forever but they had their hands on it last....

Fortunately the issue will be resolved soon.

coldfront · January 25, 2021, 04:43:46 PM

good to hear lou you're on your way to solution. do you use GPS most? or depth?

you could always just take along a good stick?

Capt. BassinLou · January 25, 2021, 04:57:23 PM

Quote from: coldfront on January 25, 2021, 04:43:46 PM
good to hear lou you're on your way to solution. do you use GPS most? or depth?

you could always just take along a good stick?

Ha!! Fortunately I don't use the bow unit much, but when I do, it will help if it worked. Lol

Capt. BassinLou · January 28, 2021, 05:21:01 AM

Received word that the my unit arrived at HB's repair facility and HB is shipping back the unit already.

The technician notes say that the circuit board has been repaired. I hope I can finally put this unit issue behind me.

Oldfart9999 · January 28, 2021, 06:20:19 AM

You could always use a string with a knot tied every foot and 5 ounce weight to get it down.

Couldn't resist, bad Oldfart.

Rodney

BarryFL · January 28, 2021, 07:22:52 AM

Quote from: Bassinlou on January 28, 2021, 05:21:01 AM
Received word that the my unit arrived at HB's repair facility and HB is shipping back the unit already. The technician notes say that the circuit board has been repaired. I hope I can finally put this unit issue behind me.

They forgot to hook up something the last time they repaired it.

Capt. BassinLou · January 28, 2021, 08:19:29 AM

Quote from: BarryFL on January 28, 2021, 07:22:52 AM
They forgot to hook up something the last time they repaired it.

That would be something. Lol

BassmanRudy · January 28, 2021, 08:33:45 AM

Quote from: Bassinlou on January 28, 2021, 08:19:29 AM
That would be something. Lol

Most likely true...

Sent from my SM-G970U using Tapatalk

Capt. BassinLou · January 30, 2021, 04:58:58 AM

Unit is working now. Delivered last night, plugged it in the wall unit as soon as opened the box and viola the unit powered up.

Capt. BassinLou · January 30, 2021, 08:45:05 AM

And it's back on. Thank goodness.

merc1997 · January 30, 2021, 09:55:41 AM

Quote from: Bud Kennedy on January 16, 2021, 01:30:33 PM
First painfully obvious question did you put a meter on your power source? Otherwise it looks like your unit will be making a return trip to Humminbird service.

this.

bo

Capt. BassinLou · January 30, 2021, 10:03:15 AM

Quote from: merc1997 on January 30, 2021, 09:55:41 AM
this.

bo

This was not case. It was circuit board issue that HB took care of.